Frequently asked questions

At Dunlop, we’re always happy to assist you with any queries you may have. In order to make life easier, we’ve thought ahead and provided the answers to some of the most frequently asked questions. However, if you can’t find the information you’re looking for then please don’t hesitate to contact our customer service team on 1800 622 293 or email dunlopflooring@pacbrands.com.au

Yes, Dunlop underlays are manufactured from 90% recycled materials and are 100% recyclable. They’re also accredited by the Carpet and Rug Institute’s Green Label program, which identifies products that promote superior indoor air quality. Furthermore they meet the requirement set by the Green Building Council of Australia’s (GBCA) Green Star program, and achieve maximum rating points for building interiors. For more information click here
Yes, a number of products are available that are treated with an anti microbial. This helps control dust mites and provides protection against odours, bacteria, mould, mildew and fungi, which can trigger asthma attacks and allergies like hay fever and eczema.
Yes, providing the temperature does not exceed 40°C.
It is highly recommended that you change your underlay when you replace your carpet. Underlay wears as the carpet wears, leaving it with the wear patterns of the old carpet in high traffic areas. It is important to note that a manufacturer may void a carpet's warranty if laid on old underlay.
Carpet and timber underlay can be purchased from most major carpet and flooring retailers. Please refer to our list of stockists.
Yes, all underlays are guaranteed by Dunlop for the life of the carpet. For full details please go to our warranty page.
Yes a Dunlop underlay helps reduce the stress put on carpet by absorbing impact, which helps protect it from being crushed, matted or worn, which ultimately keeps your carpet softer and more comfortable for longer.
Yes, Dunlop carpet underlay will improve your home’s energy efficiency, preventing heat loss through the floor, saving you money on heating and cooling.
Yes, a Dunlop underlay improves acoustics by reducing noise transfer. Millions of tiny air pockets within the underlay help trap and absorb sound, which reduce the impact of noise through floors and ceilings. In particular, Dunlop AcoustiCushion has been specially designed to provide outstanding sound insulation.