2011 Australian Achiever Awards

Dunlop Flooring has for its second year in a row, received a Highly Recommended Award in the 2011 Australian Achiever Awards for Australia's Floor & Wall Services Category.

Now in its fourteenth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings received from a business's own customers.

Dunlop achieved a 93.75% score for our customer relations and service. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. This is an excellent result and a reflection of Dunlop Flooring's internal approach to service and the high standards we set ourselves.

The award system focuses on seven criterias each scored separately:

1. Time Related Service
2. Addressing Client Needs
3. Care and Attention
4. Value
5. Attitude
6. Communication
7. Overall Perception

The criterias are rated individually in percentage terms and the final score is an amalgam of these.

Comments Australian Achiever received from Dunlop Flooring customers included:

• "The staff at Dunlop Flooring are extremely professional, very consistent, very accessible and very dedicated. They deliver on time, as expected and when expected. Their communication and customer service is excellent and they are good at building relationships with their clients. I wish all of our suppliers were as easy to deal with."
• "We have dealt with Dunlop Flooring for many years and their staff and management have been very good and professional to deal with throughout that time. Their customer service is very good, the reps are well presented and they are all very knowledgeable about their products."
• "The rep that we see from Dunlop Flooring attends to all our issues and visits regularly to keep us up to date with products and training if we need it. The rep is very professional, friendly, polite, communicative and very knowledgeable and he provides excellent customer service."