2010 Australian Achiever Awards
Dunlop Flooring has received a “Highly Recommended” award in the 2010 Australian Achiever Awards for Australia’s Floor & Wall Services Category.
Now in its thirteenth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings received from a business’ own customers.
Dunlop achieved a 93.96% score for our customer relations and service.
Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. This is an excellent result and a reflection of Dunlop Flooring’s internal approach to service and the high standards we set ourselves.
The award system focuses on seven criterias each scored separately:
- Time Related Service
- Addressing Client Needs
- Care and Attention
- Value
- Attitude
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Communication
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Overall Perception
The criterias are rated individually in percentage terms and the final score is an amalgam of these.
Comments Australian Achiever received from Dunlop Flooring customers included:
- “All of their staff, from Managers, through to reps, right on to their delivery drivers are really nice people and good to deal with. I regularly recommend their product over others to my customers. I quite often have to get deliveries at strange hours or short notice and Dunlop Flooring are very good at getting those deliveries through, which is pretty important to me."
- “We have been customers of Dunlop Flooring for a very long time and have always found their staff to be professional, friendly, efficient and obliging.”
- “Dunlop Flooring are one of the best manufacturers we deal with. We purchase their underlay, which is very good, and we really appreciate their quick response to our needs and find they are very, very reliable.”
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